Refund policy

Registration and Payment
- Full payment can be made or a 50% deposit is required to secure your booking at an event/workshop/consultation. This is an advanced payment and cannot be paid on the day of the workshop as there will likely no longer be spaces available. All outstanding payments will need to be made before the event/workshop/consultation commences. The advanced payment secures the participant’s booking. 
- Any additional purchases made during the event/workshop/consultation can be paid via the website EFT, credit/debit cards, and/or cash. 
Cancellation Policy
- You may cancel your booking for an event, workshop or consultation.
- When you cancel, we offer a credit of 80% of what you paid. It never expires and can be used towards any future Articulis workshop or a kit from our shop.
- If you would prefer your money back, we refund 80% of what you paid. The other 20% is a reasonable cancellation charge for what was already committed for your seat.
- If you cannot attend because of a death or a hospitalisation, there is no charge and we refund the full amount.
- You can move your booking to another workshop once, free of charge.
- If you don't arrive and haven't let us know beforehand, we're not able to offer credit or a refund.
- To cancel, reply to your booking confirmation or email articulis.art@articulis.art.

Bookings are covered by the Cancellation Policy above. The rest of this policy covers art products.

Returns within 30 days

You have 30 days after receiving an art product to request a return and a full refund. Your item/s must be in the same condition that you received them, unworn or unused, with tags/labels, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at accounts@articulis.art. Please note that returns will need to be sent to the following address: 12 Louis Leipoldt Street, Heilige Akker, Potchefstroom, North West, South Africa, 2520.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at accounts@articulis.art.

Damaged, faulty or wrong items

Please inspect your order when it arrives and contact us at accounts@articulis.art if an item is damaged or faulty, or is not what you ordered. These items are always refunded in full, as the Consumer Protection Act requires, or repaired or replaced if you prefer, and we cover the cost of getting them back to us. The 30-day limit and the condition rules above do not apply to them.

Cancelling an online order (cooling-off period)

If you bought online, you may cancel your order without giving a reason within 7 days of receiving the goods, as the Electronic Communications and Transactions Act allows. We refund the full amount you paid within 30 days of your cancellation. The only cost to you is sending the items back to us.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on vouchers or gift cards and the like.

None of these exceptions applies to an item that is damaged, faulty or not what you ordered.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Articulis will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@articulis.art.

By making bookings or purchases through www.articulis.art you agree to all Terms of Service, the Privacy Policy, and the Refund policy on the website.